Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
Expansion of high-speed broadband network helping to create new jobs in downtown core.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Going on vacation? Even if you’re just going for a long weekend, you can save money and energy in your home when you’re away.Find Out More
Whether you're building your dream home, or an entire subdivision, we're here to help you connect to Eugene's water system. We've recently made some changes to make the process faster, and more cost-effective for customers and developers.
As part of our Affordability Initiative and a new strategic direction, we're taking a fresh look at many of our programs and services and finding ways to improve. One area that has been ripe for improvement is the development review process for new water infrastructure, primarily main extensions for new homes and subdivisions.
Starting next month, we're implementing a scaled fee schedule for plan reviews, system connections, disinfection and hydrant testing, and inspection and permitting services. Customers and developers will be able to view the fee schedule online, and estimate water infrastructure design and construction services in a simple format. Estimating EWEB costs for development used to take days or weeks, now can be done in minutes.
In addition, we're streamlining and giving customers and developers more control over the design process. In the past, the developer/customer prepared the design for the sewer, storm water and all other improvements, while EWEB designed the water, electric, and joint utilities trenches. With our improved process, we will accept new water mains into our system based on your professional engineer's plans. This will save time and money on your project, while allowing EWEB to focus on providing high quality, essential drinking water services that over 150,000 people rely on every day.
EWEB staff will continue to conduct plan reviews to make sure water mains are designed and sized properly. And to ensure water safety, our Certified Water Distribution Operators will connect the live water main to the new water main. We will also perform hydrant testing, disinfection of the system, and inspection services -- using a scaled fee schedule that will be published on our website.
"We've heard anecdotally over the years that EWEB's processes can feel unfriendly to customers and developers who are building or expanding," says Commissioner Steve Mital. "These improvements show that we can take that feedback and turn it into something positive."
We anticipate developers and customers will save roughly 20 percent in the total costs paid to EWEB thanks to scaled fees and allowing the project's own professional engineer to design the water system improvements.
"We're working hard to increase customer confidence," says Chief Water Engineering & Operations Officer Mel Damewood. "That involves looking at all of our programs and services and asking what we can do better. This is an improvement that benefits EWEB, developers and customers by reducing costs and making it easier to do business with us."
We anticipate adopting a similar process in the future for new electric services, and will continue to find more opportunities to simplify and improve service across EWEB.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.