Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.Find Out More
Whether you're building your dream home, or an entire subdivision, we're here to help you connect to Eugene's water system. We've recently made some changes to make the process faster, and more cost-effective for customers and developers.
As part of our Affordability Initiative and a new strategic direction, we're taking a fresh look at many of our programs and services and finding ways to improve. One area that has been ripe for improvement is the development review process for new water infrastructure, primarily main extensions for new homes and subdivisions.
Starting next month, we're implementing a scaled fee schedule for plan reviews, system connections, disinfection and hydrant testing, and inspection and permitting services. Customers and developers will be able to view the fee schedule online, and estimate water infrastructure design and construction services in a simple format. Estimating EWEB costs for development used to take days or weeks, now can be done in minutes.
In addition, we're streamlining and giving customers and developers more control over the design process. In the past, the developer/customer prepared the design for the sewer, storm water and all other improvements, while EWEB designed the water, electric, and joint utilities trenches. With our improved process, we will accept new water mains into our system based on your professional engineer's plans. This will save time and money on your project, while allowing EWEB to focus on providing high quality, essential drinking water services that over 150,000 people rely on every day.
EWEB staff will continue to conduct plan reviews to make sure water mains are designed and sized properly. And to ensure water safety, our Certified Water Distribution Operators will connect the live water main to the new water main. We will also perform hydrant testing, disinfection of the system, and inspection services -- using a scaled fee schedule that will be published on our website.
"We've heard anecdotally over the years that EWEB's processes can feel unfriendly to customers and developers who are building or expanding," says Commissioner Steve Mital. "These improvements show that we can take that feedback and turn it into something positive."
We anticipate developers and customers will save roughly 20 percent in the total costs paid to EWEB thanks to scaled fees and allowing the project's own professional engineer to design the water system improvements.
"We're working hard to increase customer confidence," says Chief Water Engineering & Operations Officer Mel Damewood. "That involves looking at all of our programs and services and asking what we can do better. This is an improvement that benefits EWEB, developers and customers by reducing costs and making it easier to do business with us."
We anticipate adopting a similar process in the future for new electric services, and will continue to find more opportunities to simplify and improve service across EWEB.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.