Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
Expansion of high-speed broadband network helping to create new jobs in downtown core.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Going on vacation? Even if you’re just going for a long weekend, you can save money and energy in your home when you’re away.Find Out More
Don't let a summer heat wave burn through your utility budget. These smart tips will help keep your home comfortable, while also saving energy and money.Find Out More
The Federal Emergency Management Agency awarded $3.5 million to EWEB in late May to help offset the financial costs of the devastating ice storm that struck Eugene on Dec. 15, 2016.Find Out More
With the promise of hot, dry weather in the forecast, you may be thinking about watering the lawn and garden. If you water your landscape, you probably see a significant increase in your summer water bills. The following tips can help you water less—and more wisely.Find Out More
Following the chilly winter that left some with higher-than-expected heating bills, we want to remind customers that there is a program to help make your monthly payments more predictable than the weather.Find Out More
Spring is a time of growth and rebirth, especially trees that endured a harsh and icy winter. As you begin thinking about planting new trees around your property, our vegetation management team encourages you to plant the right tree in the right place.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves in a battle of wills against the onslaught of spring vegetation growth.Find Out More
Part of being a public utility is understanding how you—our customer-owners—rate our performance, and making decisions that reflect the values and choices of the community.Find Out More
In order to meet customer affordability expectations, General Manager Frank Lawson wants to trim $15 million and some 60 employees from EWEB’s annual budget by 2020.Find Out More
About 6,200 customers across our service territory lost power early this morning due to high winds in the area. We have 10 crews in the field assessing damage, responding to downed wires, and working on restoration to the system.Find Out More
Whether you're building your dream home, or an entire subdivision, we're here to help you connect to Eugene's water system. We've recently made some changes to make the process faster, and more cost-effective for customers and developers.
As part of our Affordability Initiative and a new strategic direction, we're taking a fresh look at many of our programs and services and finding ways to improve. One area that has been ripe for improvement is the development review process for new water infrastructure, primarily main extensions for new homes and subdivisions.
Starting next month, we're implementing a scaled fee schedule for plan reviews, system connections, disinfection and hydrant testing, and inspection and permitting services. Customers and developers will be able to view the fee schedule online, and estimate water infrastructure design and construction services in a simple format. Estimating EWEB costs for development used to take days or weeks, now can be done in minutes.
In addition, we're streamlining and giving customers and developers more control over the design process. In the past, the developer/customer prepared the design for the sewer, storm water and all other improvements, while EWEB designed the water, electric, and joint utilities trenches. With our improved process, we will accept new water mains into our system based on your professional engineer's plans. This will save time and money on your project, while allowing EWEB to focus on providing high quality, essential drinking water services that over 150,000 people rely on every day.
EWEB staff will continue to conduct plan reviews to make sure water mains are designed and sized properly. And to ensure water safety, our Certified Water Distribution Operators will connect the live water main to the new water main. We will also perform hydrant testing, disinfection of the system, and inspection services -- using a scaled fee schedule that will be published on our website.
"We've heard anecdotally over the years that EWEB's processes can feel unfriendly to customers and developers who are building or expanding," says Commissioner Steve Mital. "These improvements show that we can take that feedback and turn it into something positive."
We anticipate developers and customers will save roughly 20 percent in the total costs paid to EWEB thanks to scaled fees and allowing the project's own professional engineer to design the water system improvements.
"We're working hard to increase customer confidence," says Chief Water Engineering & Operations Officer Mel Damewood. "That involves looking at all of our programs and services and asking what we can do better. This is an improvement that benefits EWEB, developers and customers by reducing costs and making it easier to do business with us."
We anticipate adopting a similar process in the future for new electric services, and will continue to find more opportunities to simplify and improve service across EWEB.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.