Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed.Find Out More
A recent water pipeline assessment that relied on a free-swimming acoustic sensor called a "SmartBall" is an example of using innovative, cost-effective methods to maintain our infrastructure.Find Out More
The Federal Emergency Management Agency awarded $3.5 million to EWEB in late May to help offset the financial costs of the devastating ice storm that struck Eugene on Dec. 15, 2016.Find Out More
After investing more than $30 million upgrading, expanding and renovating our Hayden Bridge Water Filtration Plant over the past eight years, we are nearly done with a series of capital improvements aimed at increasing reliability and efficiency at the 67-year-old facility.Find Out More
Celebrate National Drinking Water Week May 8 – 12, 2017 by making sure you store at least a three-day emergency supply of water.Find Out More
The Arbor Day Foundation named EWEB a 2017 Tree Line USA utility in honor of our commitment to proper tree pruning, planting and care in our service territory.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year's tips to help you take the next steps to be ready for whatever 2018 may bring.
Store more food and water
Your 72-hour kit is a great start and will be very helpful in a "typical" storm or power outage. But a major disaster such as a Cascadia Subduction Zone Earthquake could knock out power and water services for weeks or longer. Experts now recommend that you store 14 gallons of water per person and pets—enough for two weeks.
Get to know your neighbors
In a major disaster, professional emergency response may be delayed for hours, even days. Neighborhood connections will be especially important. Check out the Map Your Neighborhood program for a simple, step-by-step guide to help you and your neighbors prepare for an emergency.
Protect your financial well-being
Do you have copies of critical documents in a safe place that is protected from both fire and water? Are your documents available to "grab and go" in case of evacuation? Do you have emergency cash on hand? FEMA's Citizen Core and Operation Hope have developed The Emergency Financial First Aid Kit to help you prepare financially and reduce the financial impacts of disasters.
Sign up for a class
Learn skills you need to help yourself and others until help can arrive. The Eugene-Springfield CERT (Community Emergency Response Team) holds regular trainings on a variety of emergency topics, as does the local chapter of American Red Cross.
Keeping New Year's resolutions can be hard, but emergency preparedness doesn't have to be. Check out our website for handy checklists and resources, as well as tips for storing and treating water, using back-up power sources, turning off utilities in an emergency, and more.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.