Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Our Customer Care programs help thousands of community members who find themeselves in times of hardship, but the need is much greater that what we are able to handle. While we recieve Customer Care donations year-round, in December we highlight the "Share the Warmth" program and celebrate the generosity of neighbors helping neighbors.Find Out More
The Eugene Water & Electric Board’s Run to Stay Warm, featuring a half-marathon, 10K, 5K and Kids’ 400-meter dash, is on Sunday, Nov. 19. All proceeds from the event will benefit limited-income customers who are struggling to pay their utility bills and stay warm through the winter months.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
Every fall wild Chinook salmon reach the Carmen-Smith spawning channel after a long journey from the ocean. A few hundred middle school students get the opportunity to witness the homecoming firsthand as a part of the Salmon Watch program.Find Out More
Public Power Week is a great opportunity to honor EWEB's 106 year history and look forward to how we will continue to power a strong community in the years ahead. Our recently adopted Strategic Plan highlights how we will continue to hold true to our core values as a public utility and make significant decisions involving the community's electric supply resources.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
EWEB used a novel approach to place 300 yards of gravel and small rock in an area of the McKenzie favored by bull trout for spawning.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
The Continental Congress in 1776 declared independence from the British Empire. In 1911, the citizens of Eugene made their own “declaration of independence" from the privately owned water company.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed.Find Out More
A new program is helping make monthly electricity bills more affordable for customers who rent.Find Out More
A recent water pipeline assessment that relied on a free-swimming acoustic sensor called a "SmartBall" is an example of using innovative, cost-effective methods to maintain our infrastructure.Find Out More
After investing more than $30 million upgrading, expanding and renovating our Hayden Bridge Water Filtration Plant over the past eight years, we are nearly done with a series of capital improvements aimed at increasing reliability and efficiency at the 67-year-old facility.Find Out More
Our award-winning "Tapping into Clean Water" exhibit is now on display at The Science Factory. And during Drinking Water Week, May 8 - 12, 2017, you can check out the WaterTown USA game board at EWEB's downtown location. We also will be selling emergency drinking water storage containers in our lobby, as part of our Drinking Water Week celebration and our Emergency Preparedness & Water Reliability Program.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 23 - July 5.
The fireworks and access prohibition includes the entire surface of the reservoir, located at Lawrence Street and West 25th Avenue. However, legal fireworks can be used on the blacktop surface of the old reservoir to the north of the College Hill structure.
Fireworks lit off from the top of the reservoir in past years caused damage to the rubberized coating on the surface of the reservoir, installed in 2008 to keep contaminants from seeping into the drinking water below. To ensure people do not set off fireworks on the reservoir this year, we will lock the reservoir gates on Friday, June 23. The gates will remain locked until 8 a.m. on Wednesday, July 5. We're requesting that people stay off the top of the reservoir for the duration of the closure.
"I am confident our community will be especially vigilant in helping us keep our water safe," said Jason Carman, EWEB's pumping and controls supervisor. "Closing the top of the reservoir to avoid fireworks damage may be inconvenient for some, but is in the best interests of all."
Since the reservoir started operating in 1939, Eugene residents have used it and the surrounding open space as an unofficial park for picnics, star-gazing and bicycle riding. EWEB considered fencing off the reservoir over the past decade because of security and contamination concerns. To maintain public access, we invested more than $1 million on improvements that include joint hardening, slab sealing, head house fencing, installation of electronic surveillance and landscape security improvements. In 2012, we determined that despite the improvements, the roof of the reservoir was still prone to leakage.
Concerned over possible contamination of the water supply from dog feces left atop the facility, we approached nearby residents to find a solution. Working with neighbors over the past several years, we installed access gates and larger signs asking people to keep dogs off the reservoir to protect against potential contamination. The partnership with neighbors has led to a largely successful effort to keep dogs and dog waste off the reservoir.
EWEB staff and neighbors will continue monitoring the reservoir to make sure people are respecting the temporary closure, as well as the prohibition of dogs and the fireworks ban.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.