Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Going on vacation? Even if you’re just going for a long weekend, you can save money and energy in your home when you’re away.Find Out More
Don't let a summer heat wave burn through your utility budget. These smart tips will help keep your home comfortable, while also saving energy and money.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed.Find Out More
A recent water pipeline assessment that relied on a free-swimming acoustic sensor called a "SmartBall" is an example of using innovative, cost-effective methods to maintain our infrastructure.Find Out More
In the spirit of family peace and harmony, many of us avoid talking politics over the dinner table. But here's a topic that can bring everyone together: emergency preparedness.
Thanksgiving is a perfect time to make, or refresh, your emergency plans. As you pass around the turkey and the pumpkin pie, talk with your family about what you would do in an emergency such as an ice storm or other disaster. By coming up with a plan ahead of time, you can help ensure your family's safety and comfort during a winter storm that could knock out the electricity or water for days, or even longer.
Put together a plan by discussing these five questions with your family:
1. How will we receive emergency alerts and warnings?
Many mobile devices will now bring you wireless emergency alerts—real-time information directly from local and federal sources. Check out these alert options:
Lane County ALERT ME! Lane County is able to send you emergency alerts via text message, email, pager, or voice call (in extreme cases), based on your preferences. ALERT ME! works like a "reverse 911" system if you opt in to the service. Sign up today and share the types of alerts and notifications that you would like to receive, as well as your contact information and preferences.
American Red Cross Earthquake Mobile App Receive alerts and notifications when an earthquake occurs, prepare your family and home, find help and let others know you are safe even if the power is out.
FEMA Mobile App Learn what to do before, during, and after emergencies with safety tips, and receive weather alerts from the National Weather Service.
Update your EWEB account To avoid steps during a power outage, please make sure your current cell phone number(s) are tied to your EWEB account. Call Customer Service at (541) 685-7000 or email EWEB.Answers@eweb.org to update your account.
2. What is our shelter plan?
Depending on your circumstances and the nature of the emergency, it may be best to stay where you are and avoid any uncertainty outside by "sheltering in place." Do you have an emergency stock of food, water, medicines, fuel and other supplies? If you needed to leave home, where would you go? To a family member or friend's home? A hotel? A shelter? Where is the closest public shelter located? Consider your options and discuss with your loved ones in advance.
3. What is our evacuation route?
In a natural disaster, some roads and bridges may be unpassable. It's smart to plan ahead for a few different route options to your shelter location. Keep a map in your car in case your mobile navigation is unavailable.
4. What is our family communication plan?
In an emergency, many people trying to use their mobile phones and land lines at the same time may create network congestion. Have a conversation with your family and agree on a plan for how you will communicate and reconnect. Here are some tips to consider:
5. What is our plan for loved ones with special needs?
Customers who are dependent on power for special medical equipment should have a plan for power outages. Consider purchasing a back-up generator and make sure your loved ones know how to safely use it. Set up plans with friends or relatives to check on special-needs folks, and transport them if necessary to a site with electricity, such as emergency centers, hotels or neighbors.
Once you have a plan, document it. You can find some handy templates to use as a guide at https://www.ready.gov/make-a-plan.
And don't forget your emergency kit! Check out our website for some handy checklists and other resources.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.