Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
New McKenzie River substation will improve the transmission system and allow EWEB to remove 14 miles of transmission lines between Leaburg and Walterville powerhouses.Find Out More
Going on vacation? Even if you’re just going for a long weekend, you can save money and energy in your home when you’re away.Find Out More
Don't let a summer heat wave burn through your utility budget. These smart tips will help keep your home comfortable, while also saving energy and money.Find Out More
A fuel tanker was carrying approximately 11,000 gallons of gasoline when it crashed along the McKenzie Highway one mile east of Leaburg on June 13, 2017. While there are a number of potential hazards that could impact our water supply, chemical spills from transportation accidents is one of the highest threats to the McKenzie watershed.Find Out More
The Federal Emergency Management Agency awarded $3.5 million to EWEB in late May to help offset the financial costs of the devastating ice storm that struck Eugene on Dec. 15, 2016.
The ice storm was among the most severe faced by EWEB and our customers over the 106-year history of the utility. The trees and wires brought down by the ice, along with damage to poles, transformers and other infrastructure, affected approximately 22,000 customers.
We spent approximately $4.7 million restoring service to customers and making repairs to our electric transmission and distribution system from Dec. 15 through Dec. 24. The FEMA grant of $3.5 million covers about 75 percent of our costs.
We maintain a $2 million operating reserve to cover unanticipated costs. We covered the destruction caused by the December ice storm with working cash that had accumulated throughout the year.
The $3.5 million from FEMA will go back into the working cash fund. We will absorb the $1.2 million not covered by the FEMA grant without raising electricity prices - customers have not, and will not, incur any additional costs resulting from the storm and the recovery efforts.
We did not increase residential electricity prices in 2017. In addition to the $1.5 million EWEB budgets for low-income assistance each year, we added another $100,000 following the ice storm to help customers cover bills due to the prolonged cold snap.
"The December ice storm was devastating for EWEB and our customers in many ways. From a financial perspective, this was the largest restoration effort in EWEB's 106-year history," said Susan Fahey, EWEB's chief financial officer. "The FEMA grant will help our customer-owners, who already endured extensive and prolonged power outages, avoid further financial impacts."
There were more than 1,600 tree incidents affecting EWEB infrastructure during the ice storm and its aftermath. City-wide, there were more than 3,200 trees removed or pruned due to storm damage. The ice also caused significant damage to streets and private property, including homes and vehicles As the ice storm hit, our emergency managers began calling in outside electric repair crews to help with restoration.
In addition to the five EWEB crews, 24 crews from other utilities and private contractors helped restore service. EWEB and the outside crews repaired 135 linear miles of wire, 185 poles or cross arms and replaced 44 transformers.
Learn more about what to do if your power goes out.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.