Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
The University of Oregon, Eugene Water & Electric Board and City of Eugene are partnering with local auto dealers to bring the benefits of electric vehicles to more households.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
Did you know that rental units comprise half of the available housing in Eugene? A 2017 study by the University of Oregon Business Consulting Group identified that more than 6,000 of those rentals are in need of energy-saving upgrades.
Supporting vulnerable members of our community with conservation and efficiency programs is a priority for EWEB, which is why we are once again helping tenants and rental owners lower monthly utility bills through the Home Energy Score program.
"We care about energy efficiency because it plays such an important role in a customer's total electric bill," says Matt Lutter, an EWEB energy management specialist. "The program focuses on rental housing because many rentals are inefficient and costly to heat, and there are often significant barriers to making efficiency improvements in these homes."
One barrier is what is known as "split incentives." Property owners don't make efficiency investments because the renters pay the energy bills, and renters don't make investments in property they don't own. A Home Energy Score is similar to a vehicle's miles-per-gallon rating. The score allows customers to compare the energy performance of their rental home to other homes nationwide.
EWEB has offered on-site energy audits for homes (both owner-occupied and rentals) and businesses for a number of years, but the HES program is focused exclusively on rental housing.
"When rental owners see the Home Energy Score report, we hope they will be more likely to invest in the efficiency upgrades that will make their rentals more comfortable and affordable, even if they are not paying the utility bills," says Matt.
The process starts with a Qualified Assessor collecting energy and water information during a brief walk-through of the home. In addition to scoring the home, EWEB will provide the tenant and landlord with the average monthly energy costs, a list of recommended improvements and the estimated cost savings.
The program is a partnership between EWEB, the University of Oregon's Department of Sustainability and the city of Eugene. EWEB trained nine interns from UO to become state-approved Home Energy Assessors. The city pays the interns' wages, making this a cost-effective effort for EWEB.
This is the Home Energy Score program's second year. In 2017, EWEB scored 248 rental properties, and landlords invested over $100,000 in energy efficiency improvements with the help of EWEB's rebates and zero percent interest loans. The 2018 HES program has been expanded to include water efficiency and leak detection.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.