Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
In our ongoing efforts to make more information available to customers, we want to share a new tool: the Power Outage Map. The map, accessible at eweb.org/outage, provides the general location of a power outage within EWEB’s service area, along with various details that will emerge as field technicians investigate the cause and determine repair strategies.Find Out More
In partnership with the Bethel School District, we’ll open the first emergency water distribution station at the Bethel Farm on Oct. 6 with a “FILL UP at the Farm” grand opening event. A key component of EWEB’s ongoing initiative to prepare for emergencies, whether earthquake, forest fire or other disaster, is to establish at least five of these geographically dispersed emergency water stations within the next five years.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 28 - July 5.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
We’re fortunate in Eugene to have an abundant supply of clean, healthy drinking water. But the crisis in Salem is yet another reminder of the need to plan and prepare for a water emergency.Find Out More
National Drinking Water Week runs May 6-12, and marks a good occasion to pass on our thanks to our source protection and water utility staff, along with our many community partners in their roles of protecting the McKenzie River.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
If you have a 72-hour emergency kit and a disaster plan for your family, then you have a great start on emergency preparedness. Here are some New Year’s tips to help you take the next steps to be ready for whatever 2018 may bring.Find Out More
Whether it's ice or snow, windstorms ... or squirrels, you should know what to do when the power goes out.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
More than 30 emergency responders from multiple local agencies conducted a live “spill drill” in late October on the McKenzie River above Leaburg Dam. Participants practiced containing a fictitious fuel spill using the McKenzie Watershed Emergency Response System (MWERS).Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
We are taking steps to prepare for an emergency in our community. The emergency water supply program would include several permanent distribution sites located throughout the community using groundwater wells, as well as mobile water trailers.Find Out More
To help protect drinking water, we will continue the ban on fireworks at College Hill Reservoir, and will restrict all access to the reservoir June 23 - July 5.Find Out More
After investing more than $30 million upgrading, expanding and renovating our Hayden Bridge Water Filtration Plant over the past eight years, we are nearly done with a series of capital improvements aimed at increasing reliability and efficiency at the 67-year-old facility.
The improvements at Hayden Bridge, our only filtration plant, are part of the Water Reliability Initiative to increase the system's resilience now and for future generations. There are several emergencies that could result in a water supply shortage, and the most devastating would be a large earthquake, including a seismic event along the Cascadia Subduction Zone.
Research indicates there is a high probability the Willamette Valley will experience a significant earthquake within the next 50 years, and water systems are especially vulnerable to such damage. Distribution and transmission pipes are susceptible to rupture during sudden ground movement, and a substantial seismic event could affect intake structures that draw water from the McKenzie River, and the filtration plant itself.
Over the past several years, we have completed a series of seismic upgrades to the plant, including reinforcing basin walls and filter buildings, as well as the head house. A project expected to be complete late this summer - disconnecting an old flume from the filtration building - will complete the seismic improvements. Later this year, we will start a project to replace the gas chlorine system. Once operational, the system will be able to generate liquid chlorine at the plant site.
Other significant work already finished includes a plant expansion that added a new contact basin and two new filters; updated electrical systems and instrumentation; installation of new pumps and piping; and the addition of a new compressor building.
"Targeted, incremental improvements to critical infrastructure is our top priority in order to provide reliable and affordable water service to our customers for the long term," said Brad Taylor, water operations manager. "Looking at our investments in Hayden Bridge make me very proud of our highly skilled staff, and of the increased resiliency of our water system"
In addition to replacing older distribution pipes throughout the service area and upgrading and expanding the equipment at Hayden Bridge, EWEB is also planning to build a second, smaller filtration plant on the Willamette River. Property acquisition, planning and engineering work is underway on that project. EWEB expects the second filtration plant to become operational in 2022.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.