Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
Eugene Water & Electric Board and contract line crews made significant progress restoring power overnight Monday and into Tuesday, with more than 6,300 customers returned to service. As of 4:30 p.m. Tuesday, there are about 7,600 EWEB customers without service, down from more than 14,000 without power at 5 p.m. Monday.Find Out More
Eugene Water & Electric Board has been recognized as the third healthiest medium-sized employer in Oregon, and one of the healthiest 100 workplaces in America.Find Out More
Three EWEB line crews on Tuesday marked their 15th straight day working to restore electric service to the thousands of people victimized by the Camp Fire that struck northern California on Nov. 8.Find Out More
Eugene Water & Electric Board’s Run to Stay Warm, featuring a half-marathon, 10K, 5K and Kids’ 400-meter dash, is on Sunday, Nov. 18.Find Out More
With guidance and support provided through EWEB's commercial energy efficiency programs, the developer of a new five-story mixed-use building incorporated efficient LED lighting and a ductless heat pump system.Find Out More
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
EWEB is a proud supporter of STEM opportunities in our community. This summer we helped send a local student to Chelan County, Washington for a week-long hydropower and STEM career academy. Ethan sent us a recap of his experience and it sounds like it was an amazing week.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.
Starting with more than 14,000 customers out of service on Monday, fewer than 2,500 remained without service as of 6 p.m. Friday. In the Eugene area, fewer than 800 customers scattered across the city are still waiting for restoration, along with about 1,700 McKenzie River residents.
Four full crews, three assessment teams and several tree crews worked in the McKenzie River area Friday, where damage from the snow storm and falling trees is most severe. The upriver work focused on repairing damaged transmission and feeder lines.
In Eugene, 11 full crews worked throughout the city to repair the electric system and made substantial progress.
"Customers have been incredibly gracious and supportive of our crews this past week, despite the long days and nights without power, and that makes a very dangerous and difficult job a bit easier," said Bo Mackey, EWEB Emergency Operations Chief.
On Saturday morning, we will shift the bulk of resources to the McKenzie River area to restore those customers as quickly as possible. Several crews will remain in Eugene to continue working on the remaining service restorations in town.
A list of crew work locations will be updated daily. If a customer believes their home is in one of the posted areas, and they are still without power, they should contact our outage reporting line at 1-844-484-2300.
Customers still without power may want to contact family and friends to make arrangements to stay overnight if possible. If you have elderly neighbors without power, please check in on them. Lane County has launched a call center for non-emergency inquiries related to winter weather. Please call (541) 682-3977 from 8 a.m. - 4 p.m. for assistance. The information is also available at http://lanecounty.org/news/what_s_new/snow_storm_community_resources
As the large outages are repaired, customers should know that the repair of the service line that provides power to a single home is often last on the restoration priority list and is the most time-consuming to repair. A crew might spend the same amount of time restoring power to a few customers as it takes to restore power to several hundred customers. If a customer is involved in an outage that is isolated to just one home, or your home and a few neighbors, please prepare to be without power for two or three more days.
To speed up your restoration process, check to see if there is damage to your weatherhead or meter base on your home. If you find damage, contact a licensed electrician and then have the electrician provide a supervisory letter to EWEB when repairs are complete.
During large-scale outages, it's possible that a customer's incident may appear to be resolved in our outage management system when the residence is actually still without power. A triage team will be on patrol overnight to check on areas where this potential exists. Customers should leave a front porch light on for us so staff can see that their power is on.
Customers in close proximity to each other may be served by different transformers, taps and distribution lines. That's why you might be without power, but your neighbor across the street has her lights on. There may also be a problem with the individual line serving your home. Customers who are still without power, after their neighbors have been restored, should call 1-844-484-2300 to report their outage again. This will ensure their outage is still in our system.
Any customers experiencing flickering lights or partial power should contact EWEB via the outage reporting line at 1-844-484-2300. Those experiencing "brownouts" should turn off their main breaker and also contact us.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.