Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it’s important for us to be open and transparent with you – our customer-owners. Here are some highlights for this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Continental Congress in 1776 declared independence from the British Empire. In 1911, the citizens of Eugene made their own “declaration of independence" from the privately owned water company.Find Out More
In order to meet customer affordability expectations, General Manager Frank Lawson wants to trim $15 million and some 60 employees from EWEB’s annual budget by 2020.Find Out More
The past several years have been difficult and financially challenging for the Eugene Water & Electric Board. I’m pleased to report that Oregon’s largest customer-owned utility has turned a significant corner and is today in a healthy financial position.Find Out More
With approval of a revised agreement, Carmen-Smith can further forge a balance of our community's desire for clean energy with our responsibility to protect and enhance native and endangered fish populations for future generations.Find Out More
EWEB commissioners, impressed with Frank Lawson’s strategic vision and leadership, unanimously selected him in May to be the next general manager. Frank's plan for the next dozen years can be broken up into three overlapping phases.Find Out More
As a public utility, it's important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month's meeting of your citizen-elected Board of Commissioners.
EWEB is in the process of relocating approximately 110 employees from our downtown riverfront headquarters to our Roosevelt Operations Center in west Eugene. The moves are intended to deliver cost savings and efficiency improvements. When the staff moves are completed in early 2019, most of the headquarters building will be vacant, leaving the utility with a timing decision—when to put the approximately 100,000 square foot building up for sale. Commissioners directed staff to lease the building for the short-term—around three to five years—anticipating that property and building values will increase in the future as the community's riverfront redevelopment project comes to fruition. In addition to potential economic advantages, temporarily leasing the building buys EWEB some time to decide where to locate our customer service center. The utility will maintain a presence downtown so customers can pay bills and attend to other business, but the location is yet to be determined.
EWEB staff reviewed the utility's customer service policies and procedures, and proposed several modifications to the Board of Commissioners. Some key proposed changes include creating a Customer Bill of Rights, enhancing customer privacy language, and adding a section about advanced meters that clearly states the customer's right to opt-out of advanced services. This was the first step of a several-month policy review process.
EWEB commissioners this month provided their evaluation of General Manager Frank Lawson's 2017 performance. The five commissioners praised Lawson for his ability to guide the utility through major change and create a clear strategic direction for EWEB's future. Lawson has worked for EWEB since 2010 and was promoted to general manager in May 2016.
A presentation about preliminary residential electric pricing committee findings was postponed to a later date to be determined.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.