Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Winter is coming and that means an increased likelihood of power outages. Make hay while the sun shines, and you'll be ready for storm season.Find Out More
As the days get shorter and the nights get colder, many of us will turn on the heat for the first time this season. Before winter sets in, take a few steps to ensure your systems are working properly and efficiently.Find Out More
Planting a tree in your yard can bring years of enjoyment if you select the right tree for the location. If you're considering adding a tree this fall, follow a few tips to be sure your new tree doesn't unintentionally cause trouble with your electric service.Find Out More
You don’t need to spend a fortune or make drastic lifestyle changes to have a more sustainable, climate-friendly home.These simple, everyday actions can have a big impact.Find Out More
Winter is coming and that means an increased likelihood of storm-related power outages. During September’s National Preparedness Month, Eugene Water & Electric Board encourages customers to be “prepared, not scared” in the event of a natural disaster or other emergency.Find Out More
EWEB is interested in renewable hydrogen because of its potential to help decarbonize energy sectors and provide resiliency in the event of a large-scale disaster in the Northwest.Find Out More
The Eugene Water & Electric Board has received a new 40-year operating license for our largest utility-owned generation facility – the Carmen-Smith Hydroelectric Project on the upper McKenzie River. The new license, issued by the Federal Energy Regulatory Commission, will allow us to operate the carbon-free, renewable hydroelectric facility through at least May 2059. The project generates enough electricity to power nearly 16,000 homes.Find Out More
With the dry late spring we have been experiencing, you might be preparing to turn your sprinkler system on for the first time this year. Following a few tips can help you water wisely.Find Out More
EWEB staff developed an After Action Report to review EWEB's response to the February 2019 snow storm and the impacts of the storm, both on the community and EWEB's electrical infrastructure.Find Out More
Due to recent severe weather conditions our meter reading staff could not safely complete their assigned routes Feb. 24-28, 2019. Customers in a few areas of Eugene, east Springfield and the McKenzie River Valley will have estimated readings on their next bill.Find Out More
As of 8 a.m. Saturday morning, there are just under 2,000 customers who remain without power. This includes a little over 200 in the Eugene area, and about 1,700 in the Mckenzie River Valley. Most of the remaining Eugene-area outages are single homes, which can be extremely labor intensive, particulalry those with accessibility issues, such as backyard service lines with no access for bucket trucks. We will continue to work until every customer is restored.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Friday, turning the lights back on for more than 1,000 customers.Find Out More
We expect to restore about 1,000 customers in the Eugene area today. Please note that work conditions are dynamic and subject to change based on equipment damage, tree hazards and changing weather conditions.Find Out More
EWEB and contract crews made substantial progress restoring power to customers Thursday, turning the lights back on for several thousand residents impacted by the snow storm that struck Sunday night. Starting with more than 14,000 customers out of service on Monday, less than 4,500 remained without service as of 5 p.m. Thursday. In the Eugene area, about 2,800 customers are still waiting for restoration, along with about 1,700 McKenzie River residents.Find Out More
New snowfall overnight stalled restoration progress made over the past 48 hours as three major feeder lines and a transmission line went down Wednesday morning.EWEB and contract crews late Tuesday night were able to reduce the number of customers without power to about 6,000. That figure is down from a high of more than 14,000 on Monday. Falling trees and snow damage brought down the Eugene-area feeder and transmission lines early Wednesday, and the number of customers without power climbed up to 7,800 as of 1 p.m.Find Out More
As a public utility, it's important for us to be open and transparent with you, our customer-owners. Here are some highlights from this month's meeting of your citizen-elected Board of Commissioners.
EWEB supports limited income customers through bill pay assistance, education and energy efficiency incentives. At the Board's direction, utility staff conducted an evaluation of current programs and, at the June meeting, asked Commissioners for guidance on potential future changes. Commissioners expressed vigorous support for efficiency and conservation programs that help limited income customers save energy, water and money. There was also support for continuation of crisis assistance funds and reducing overhead costs so that a greater portion of the utility's budget for limited income programs goes directly to customers in need. Staff will consider this guidance and return to the board for additional discussion about future program changes.
EWEB currently offers the most lenient terms of any utility in Lane County, allowing customers to go 60 days without making a payment before initiating a disconnection order. Customers receive several bills (at least three) before EWEB initiates disconnection action for non-payment. In many cases, this well-intended policy creates a situation where customers get so far behind that it becomes very difficult to bring their accounts up-to-date and avoid security deposit requirements. To help limit the accrual of multi-month balances, EWEB is considering compressing the past-due bill collection timeline, and also looking into reducing the security deposit amount required for accounts that are deemed to present a financial risk to the utility. Commissioners expressed support for changing the disconnection timeline and security deposit threshold, and asked staff to bring recommendations to a future board meeting for continued discussion.
Commissioners at the June meeting discussed several carbon and climate related topics:
Proposed updates to the Board's strategic direction policy addressing climate change - The revised policy states the Board's commitment to supporting a low carbon, renewable resource-based electric power portfolio, and directs the General Manager to continue efforts to reduce the greenhouse gas emissions both regionally and from EWEB's operations. Staff will ask for approval of the revised policy at the July board meeting.
Updates to EWEB's 3-year strategic plan - A strategic plan provides the context and understanding needed to manage policies, establish priorities, and make decisions. At the June board meeting, Commissioners approved changes to EWEB's strategic plan to capture the utility's role in reducing greenhouse gases contributing to climate change.
Energy Resource Portfolio - Since 2012, staff has provided the board with an annual update on EWEB's energy resource portfolio and recommendations to ensure our power supply is adequate to meet customer and community needs. At the June meeting, staff's presentation showed that EWEB's current portfolio remains adequate for meeting needs for at least the next five years. However, staff expects to complete a new resource plan in 2021 to support resource negotiations and decisions needed to replace expiring purchase power agreements over the next decade. Commissioners reiterated a strong commitment to a low carbon portfolio and making future resource decisions in the context of a changing climate.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.