Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
If your home is burning fossil fuels such as natural gas or oil, we have programs to help you upgrade to clean, efficient electricity.Find Out More
For many people, this is the highest energy consumption time of the year. We’ve got some low and no-cost tips to keep the bills down.Find Out More
Our Customer Care programs help thousands of community members who find themeselves in times of hardship, but the need is much greater that what we are able to handle. While we recieve Customer Care donations year-round, in December we highlight the "Share the Warmth" program and celebrate the generosity of neighbors helping neighbors.Find Out More
Our Affordability Initiative is already delivering positive results for customers, with a water price decrease set to go into effect Feb. 1, 2018, and no electric price change for the second year in a row.Find Out More
The Oregon Residential Energy Tax Credit will expire at the end of 2017. If you’re considering these energy-efficient upgrades, make your purchase before Dec. 31 to take advantage of the tax credit.Find Out More
Getting the family together for Thanksgiving dinner? Take some time to talk about emergency preparedness.Find Out More
The Eugene Water & Electric Board’s Run to Stay Warm, featuring a half-marathon, 10K, 5K and Kids’ 400-meter dash, is on Sunday, Nov. 19. All proceeds from the event will benefit limited-income customers who are struggling to pay their utility bills and stay warm through the winter months.Find Out More
Whether you’re building your dream home, or an entire subdivision of new homes, we’re here to help you connect to Eugene’s water system. We’ve recently made some changes to make the process faster, and more cost effective for customers and developers.Find Out More
Can you even begin to imagine a day without water? It isn’t just your personal use of water--brushing your teeth, flushing your toilet, or taking a shower. Water is also essential to public health and safety, as well as a functioning economy.Find Out More
Every fall wild Chinook salmon reach the Carmen-Smith spawning channel after a long journey from the ocean. A few hundred middle school students get the opportunity to witness the homecoming firsthand as a part of the Salmon Watch program.Find Out More
Public Power Week is a great opportunity to honor EWEB's 106 year history and look forward to how we will continue to power a strong community in the years ahead. Our recently adopted Strategic Plan highlights how we will continue to hold true to our core values as a public utility and make significant decisions involving the community's electric supply resources.Find Out More
With help from our Smart Growth Programs, the Eugene Country Club recently switched from a natural gas boiler to a clean, efficient electric heat pump system that will reduce the County Club’s HVAC carbon emissions by 95% and shave off thousands of dollars in annual operating expenses.Find Out More
We’re doing our part by making investments to prepare, replace and maintain our community's electric and water systems. Here are some of the ways we work proactively to keep the lights on and the tap water flowing.Find Out More
EWEB used a novel approach to place 300 yards of gravel and small rock in an area of the McKenzie favored by bull trout for spawning.Find Out More
In our area, it will cost you $3.41 to go 100 miles in an electric vehicle, compared to $12.16 in a gas-powered car. Tax credits sweeten the deal. In addition to the existing $2,500-$7,500 federal tax credit, the State of Oregon’s new rebate of up to $2,500 will go into effect in 2018.Find Out More
To help income-eligible households struggling with higher than average electricity bills following the cold weather in December and January, we are devoting an additional $100,000 to our income-eligible assistance programs. This will help 500 more customers in need.
The extra $100,000 is on top of the $1.5 million already budgeted each year to help income-eligible customers and those who have lost their jobs. If you have lost your job and are receiving state unemployment benefits, you can receive a $200 bill credit, regardless of income.
If you need more time to pay your higher-than-average bill following the cold weather in December and January, please contact our Customer Service Department at 541-685-7000. We are happy to provide guidance on options, which may also include extended payment arrangements.
We also offer a Budget Billing Program to help balance out the seasonal high and low bills by making the monthly payments more predictable throughout the year. The program allows us to estimate an average payment based on the previous 12 months of actual usage. Read more about the Budget Billing program here.
When temperatures drop to freezing or below, heating systems have to work much harder, resulting in higher electric usage. Even if you keep your thermostat at 68 degrees all year, you may see your electric bill increase dramatically after just a few days of freezing weather.
The average temperature in Eugene between Dec. 15 and Jan. 31 was 34 degrees. There were more than 20 days during that time period when temperatures plummeted below freezing. Many heat pumps turn to backup electric resistance heating in such extreme cold in order to maintain warm temperatures indoors, and these systems can use up to three times as much electricity on the coldest days.
In addition, the increased electric usage during extremely cold weather can move you into a higher energy price category. Current prices are 5.948 cents per killowat for the first 800 kWh, and 7.435 cents above 800 kWh. We did not increase electric prices in 2017, but the combination of extreme cold temperatures, heating systems having to work harder in general to keep up with the cold, and the possibility of being moved up into the higher category could all be reasons for your higher-than-average bill.
500 East Fourth Ave.
Eugene, OR 97401
9 a.m. - 5:30 p.m.