Electric Outage: 1-844-484-2300
Water Emergency: 541-685-7595
EWEB Main: 541-685-7000
Here in the Pacific Northwest, where we enjoy abundant, low-cost hydroelectric power, EVs are a smart economic choice and an important piece of the region's move away from fossil fuels.Find Out More
EWEB Commissioners will consider eliminating the second, higher-cost residential electric consumption tier and replacing it with a single flat price.Find Out More
EWEB is a proud supporter of STEM opportunities in our community. This summer we helped send a local student to Chelan County, Washington for a week-long hydropower and STEM career academy. Ethan sent us a recap of his experience and it sounds like it was an amazing week.Find Out More
The premier water utility trade association in the United States has recognized EWEB’s impressive safety record and proactive approach to implementing best practices for employee safety and health programs as one of the best in the nation.Find Out More
As a public utility, it’s important for us to be open and transparent with you—our customer-owners. Here are some highlights from this month’s meeting of your citizen-elected Board of Commissioners.Find Out More
Friends of Trees, St. Vincent de Paul of Lane County and the Eugene Science Center each won 2018 Greenpower Grants of up to $50,000 from the Eugene Water & Electric Board’s Greenpower Program.Find Out More
Online voting is underway for 2018 EWEB Greenpower Grants worth up to $50,000 each.Find Out More
Redevelopment efforts for Eugene’s downtown riverfront jumped forward on April 17 when the City completed the purchase of 16 acres of property formerly used as EWEB’s operations yard.Find Out More
The University of Oregon, Eugene Water & Electric Board and City of Eugene are partnering with local auto dealers to bring the benefits of electric vehicles to more households.Find Out More
Five Eugene organizations have made the final cut for consideration for 2018 Greenpower Grants worth up to $50,000 each to fund high-impact projects that increase the use of renewable energy sources, the adoption of emerging technologies, or reduce/offset our community’s carbon footprint.Find Out More
As a public utility, it's important for us to be open and transparent with you-our customer-owners. Here are some highlights from the April 3, 2018 meeting of your citizen-elected Board of Commissioners.Find Out More
Even small, shallow projects such as planting shrubs, installing a post or removing a root can be dangerous and costly if you inadvertently hit a power line, cable or pipe.Find Out More
Besides battling the western Oregon spring weather of 70 degrees and sunny one moment to torrential downpour the next, meter readers also find themselves faced with the additional challenges of meters blocked by spring vegetation growth and more unsecured dogs as summer approaches.Find Out More
As a public utility, it is important for EWEB to be open and transparent with our customer-owners about how we are performing. We put together a Report to Customers looking back at the key events, accomplishments and challenges of 2017.Find Out More
In late 2017, EWEB had the opportunity to work with SquareOne Villages on cost-saving measures for their tiny homes project, Emerald Village Eugene. Supporting vulnerable members of our community is a priority for EWEB.Find Out More
To help income-eligible households struggling with higher than average electricity bills following the cold weather in December and January, we are devoting an additional $100,000 to our income-eligible assistance programs. This will help 500 more customers in need.
The extra $100,000 is on top of the $1.5 million already budgeted each year to help income-eligible customers and those who have lost their jobs. If you have lost your job and are receiving state unemployment benefits, you can receive a $200 bill credit, regardless of income.
If you need more time to pay your higher-than-average bill following the cold weather in December and January, please contact our Customer Service Department at 541-685-7000. We are happy to provide guidance on options, which may also include extended payment arrangements.
We also offer a Budget Billing Program to help balance out the seasonal high and low bills by making the monthly payments more predictable throughout the year. The program allows us to estimate an average payment based on the previous 12 months of actual usage. Read more about the Budget Billing program here.
When temperatures drop to freezing or below, heating systems have to work much harder, resulting in higher electric usage. Even if you keep your thermostat at 68 degrees all year, you may see your electric bill increase dramatically after just a few days of freezing weather.
The average temperature in Eugene between Dec. 15 and Jan. 31 was 34 degrees. There were more than 20 days during that time period when temperatures plummeted below freezing. Many heat pumps turn to backup electric resistance heating in such extreme cold in order to maintain warm temperatures indoors, and these systems can use up to three times as much electricity on the coldest days.
In addition, the increased electric usage during extremely cold weather can move you into a higher energy price category. Current prices are 5.948 cents per killowat for the first 800 kWh, and 7.435 cents above 800 kWh. We did not increase electric prices in 2017, but the combination of extreme cold temperatures, heating systems having to work harder in general to keep up with the cold, and the possibility of being moved up into the higher category could all be reasons for your higher-than-average bill.
500 East Fourth Ave.
Eugene, OR 97401
Phone hours: 9 a.m. - 6:30 p.m.
Lobby hours: 9 a.m. - 5:30 p.m.